Our Fundraising Promise

Our Promise to you.

The National Forest continues to grow because of passionate people, like you, who are supporting us every day by giving your time, donating to our work or simply experiencing the Forest.

We are fully committed to ensuring that we are always legal, open, honest and respectful in how we treat you and your donations.

This is our promise to you:

Our standards

• Fundraising is incredibly important to the work we do, and therefore is something that we take very seriously. That’s why we promise to always adhere to the Code of Fundraising Practice, and comply with the law as it applies to charities and fundraising.
• We will always monitor our own fundraising practices, as well as our fundraisers, volunteers and third parties who may be working with us to raise funds. We will always ensure that they comply with the same standards we do.

Your Donations

• Your donations will always be used responsibly, so that we can continue to do the work we do and create a forest that can be enjoyed for years to come. We promise to keep our own administration costs to a minimum so that as much of your donation as possible is spent on your National Forest.
• We will always tell the truth and not exaggerate when we are talking about our work, so that you can see what your donations are achieving. We will always aim to provide information on how your donations are spent and financial information on the National Forest Company is freely available to you.
• We will give a clear explanation of how you can make a gift, one-off donation or regular donation. Our terms and conditions for both our monthly donations and one-off donations are freely available online, but if you have any questions please contact us.
• We know that sometimes donations are made under sensitive circumstances, therefore we always ensure that we treat our donors and the public fairly, and with compassion. We will take measures to ensure that we will never use words or images that would intentionally cause distress or anxiety.
• We will never put undue pressure on you to make a donation and will always make sure that you are given the information and time you need to make an informed decision. We may decide to not accept a donation if we feel it does not meet our ethical policy or we feel accepting it would damage our reputation. If this happens, we will provide a clear explanation for our decision. 
• We may sometimes work with third parties to fundraise on our behalf, in these circumstances we will make this relationship and financial arrangement transparent. We will also ensure third parties are working to the same standards and treating you in the same way we would.
   

Your Personal Information

• Your privacy, rights, and personal information is of upmost importance to us, and we will respect how you have asked us to communicate with you.
• We do sometimes keep your personal data in order for us to process your donations or request, in these circumstance we will always adhere to the laws around privacy and the handling of personal data, for more information on how we handle this can be found in our privacy policy.
• If you do not want us to contact you in a particular way, we will not do so. If you need to speak to us about your personal information please contact us.
   

Our accountability

• If for any reason you are unhappy with anything we’ve done whilst fundraising or you wish to make a complaint, please contact us.
• We will always listen to your feedback and respond honestly and respectfully to any questions or complaint we receive.
• To show our commitment to good practice, we are registered with the Fundraising Regulator. In the event that you feel that our response to your complaint is unsatisfactory, you can contact the Fundraising Regulator here: www.fundraisingregulator.org.uk.

Thank you for being a part of the story.